prolinQ Case Study

Central Florida Store Services (CFLSS) is a leading General Contractor and HVAC company providing services in Florida and Georgia. Because maintaining its industry leadership is essential, CFLSS implemented prolinQ in March 2007 to deliver a highly efficient and fully mobile field management system.

Challenge

The company’s previous traditional construction and service models created a variety of obstacles that increased costs and slowed service. In addition, management was spending over 50% of its time in an oversight capacity managing functions related to job oversight, payroll and billing. On the service side, invoices for service calls were being generated up to 7 days following the service call. On the construction side, payroll processing and associating costs to jobs was taking up to 8 hours each pay period. Management realized an opportunity existed to improve their cash flow and reduce costs and went looking for a solution.

Solution

To channel the skills of its employees, reduce overall costs and better serve customers, CFLSS contacted InterlinQ Solutions and decided to utilize prolinQ, the only mobile, internet based solution.

prolinQ integrated easily into the companies existing process. Equipping its employees with laptops with wireless internet access and printers, CFLSS’s HVAC division now enjoys the ability to produce invoices immediately upon completion of the service call. Through the prolinQ application, CFLSS Construction produces daily job reports. For the first time, the job site is instantly visible to project managers and management. Both prolinQ applications have the ability to automatically generate timesheets and expense reports.

According to Eric Horine, the President of CFLSS, “With prolinQ, we now have in place a system to efficiently monitor our workforce, maximize gross billing and reduce our costs”.

“With prolinQ, we’re miles ahead of our competition and can focus our efforts on growing the business”.

“With prolinQ, we’re miles ahead of our competition and can focus our efforts on growing the business”.
Central Florida Store Services

Results/Benefits for CFLSS:

  1. Result: CFLSS HVAC now invoices each customer immediately upon job completion.
  2. Benefit: By shortening the billing cycle, CFLSS enjoys improved cash flow and fewer collection issues. Administrative resources have been redirected to other tasks. 
  3. Result: Timesheets are created automatically and associated to jobs for each employee.
  4. Benefit: CFLSS admin reduced their payroll and job costing time from 10 hours to 2 hours each pay period. Administrative resources have been redirected to other tasks.
  5. Result: Construction Project Managers get daily insight into job progress, problems (with pictures and documents) and resolutions directly from each job site.
  6. Benefit: Improved communication with customers, proactive problem solving, better workforce management and improved job efficiency.
  7. Result: Senior management has access to a daily snapshot of their business from anywhere at anytime.
  8. Benefit: Senior management can spot trouble or trends on average of 2 weeks earlier than the traditional paper based process.
  9. Result: Parts associated with a job are captured and invoiced immediately.
  10. Benefit: Parts are now fully accounted for and invoiced to the correct job, resulting in increased gross billing and reduced administrative time spent researching issues.